Privacy Policy

Introduction

At Dustlessy Cleaning Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

By accessing our website or utilizing our services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully and contact us if you have any questions.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or schedule a cleaning service
• Create an account on our website
• Subscribe to our newsletter
• Contact us via phone, email, or contact forms
• Participate in surveys or feedback forms
• Submit reviews or testimonials

Types of Personal Information

The personal information we collect may include:

• Name, address, and contact information (phone, email)
• Property details and cleaning preferences
• Payment information (processed securely through third-party providers)
• Emergency contact information
• Special instructions or requirements
• Feedback and communication history

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring website, pages visited, and time spent on our site. This information helps us improve our website and services.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our cleaning services
• Processing payments and managing your account
• Scheduling and coordinating service appointments
• Communicating about services, updates, and promotions
• Responding to customer service requests and support needs
• Improving our website and service offerings
• Complying with legal obligations and protecting our rights
• Sending marketing communications (with your consent)

Service Communications

We use your contact information to send you service-related communications, including appointment confirmations, reminders, service updates, and billing information. These communications are essential for the proper delivery of our services and cannot be opted out of while you are an active customer.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure payment processing
• Scheduling and booking systems
• Customer relationship management platforms
• Email marketing services
• IT service providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, such as court orders, subpoenas, or regulatory investigations.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and encryption
• Regular security assessments and updates
• Employee training on data protection
• Access controls and authentication procedures
• Secure communication channels (HTTPS)
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Under applicable data protection laws, you have the following rights:

Access and Portability

You have the right to access the personal information we hold about you and receive a copy of it in a structured, commonly used format.

Correction and Updates

You can request that we correct or update any inaccurate or incomplete personal information.

Deletion

You may request that we delete your personal information, subject to certain legal limitations and retention requirements.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

Cookie Preferences

You can manage your cookie preferences through your browser settings or our cookie management tool. For more information, please see our Cookie Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on:

• The type of information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Resolution of disputes and enforcement of agreements

When personal information is no longer needed, we securely delete or anonymize it according to our data retention policies.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will:

• Notify you by email (if you have provided an email address)
• Post the updated policy on our website
• Update the "Last Updated" date at the top of this policy
• Provide additional notice for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: